DCM AI is an applied-AI studio. We design, build, and deploy custom systems for the operations businesses depend on — answering real calls, capturing expertise, and working inside the software you already run.
Phone agents that answer around the clock — handling lookups, troubleshooting, and orders, then handing off cleanly to a person when a call needs one.
We turn manuals, records, and the expertise in your team's heads into a grounded, searchable system that answers correctly — and never retires.
We wire AI into the platforms you already run — ERP, catalog, CRM, scheduling, email — so it operates on live data, not a sandbox.
Every system is evaluated against a verified answer key, so reliability is a number you can see — not a promise you have to take on faith.
An end-to-end system for service companies — jobs, customer records, scheduling and dispatch, invoicing and payments in one place, with AI woven through to cut the busywork. Built to turn the scattered day-to-day of running a service operation into one structured, searchable system.
A voice agent built to handle customer calls across 24 product lines — identifying machines, verifying part numbers against the live catalog, walking through troubleshooting, and briefing a human tech on escalation. Grounded in the company's own manuals and decades of support history.
Our systems serve customers across the US and Canada — and operate within an ecosystem that reaches back to manufacturers and partners in Japan and beyond. Local responsiveness, global standards.
We start with the actual job — the calls, lookups, and decisions your team makes every day.
Your manuals, catalog, and history become the system's grounded knowledge — accurate, not guessed.
It goes live on real channels, with accuracy measured against verified ground truth from day one.
New capabilities are added as the system earns trust and the work expands.
Tell us the work. If it's a fit, we'll show you what a working, measured system looks like — fast.